Dec. 10, Saturday. My Fourth week at SWI
Yesterday it was quite discouraging. It started with when I went to see Candy for a blood drawn, and I found out that the hormone test I needed had not yet been ordered. I patiently waited to talk to Gary for the order, but when Gary finished talking to Julie, he tried to avoid talking to me. I know the nurses are always busy, but I am here for treatment. I am not here trying to understand their management issues. So I asserted myself and demanded the order. I got the order in the end. Candy has the policy that if someone is late by just a few minutes for an appointment, the patient has to make another appointment, and she accepts no excuse at all. I respect that. But why is it that for our treatments or appointments, we always have to wait patiently for at least one hour for treatment with no chance for us to complain? I waited patiently in the IV room, but after two technicians failed to insert the needle in my vein and walked away, I broke down in tears in front of Kerry. After I got the needle inserted, I learned Gray had gone, and I waited for one hour before I got back to Kerry again. Kerry tried to comfort me and decided to help me. When Gary came back, he decided to only give me calming aminos/minerals as he believed the toxins in my body were causing me all these problems. Once again I stood firm by telling him I was perfectly fine before all these events happened, and I needed the routine treatment, not just something to calm me down. Finally Gary gave me phosphatidylcholine + glutathione. My pluse rate went up to the 90s even after the IV drip, and I continued to feel uneasy into the evening. My room mate Gail said I should raise my issues with Dr. Sponaugle and help them to improve the services. I said I am here to heal, and I am not in a position to give advice.
Having come from a different culture, I must say that the service standards in the US are generally low. I believe this may be the result of both the high labor costs in this country and the individualistic character of the American people. This good trait works in most cases: most everything in the US is self-service and whereas self-service seem so ridiculous in many other countries. One common example is old people having to fill their gas tanks on snowy winter days as full-service stations are not very common in most places in the US. A second example is that hospital patients have to do most everything for themselves for services that in many other countries are done by nurses. Given the weekly cost for SWI, I believe it is fair that we should get more information and better service. Compared to Sanoviv, a medical institute located in Baja California founded by Dr. Myron Wentz, SWI lacks a high standard of service (not to mention Sanoviv’s beautiful organic environment, high class accommodations and healthy delicious food). But in terms of obtaining appropriate treatment protocols for neurological illnesses caused by environment toxicity and bacteria, I don’t know of any place better than SWI. Some patients have complained to me by saying they have to put up with almost anything in order to have their lives back. These patients can’t afford to file a single complain. Recently a Chinese lady read my positive reviews online (in Mandarin) and has decided to come to SWI. I advised her to do research online as much as possible in advance and to talk to the patient coordinator. If she wants, I will have her to talk to some other current patients.
After almost one month’s treatment at SWI, in my opinion I think I came to the right place. Next week I will know the result of my infectious disease panel. I may finally be able to meet with Dr. Sponaugle for my PET scan and learn about the state of my brain when I first came here. I will also know what it takes to kill all the bacteria, virus, and parasites that have troubled me for so many years. Let’s look forward to the fifth week.